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6、A customer is surprised about a change made to a deliverable.The project manager explains that this change was communicated via email,and that there is a possibility that the em ail has not yet been read.What should the project manager h ave done differently?
客户对某个可交付成果的变更感到惊讶.项目经理解释说,这一变更是通过电子邮件沟通的,客户有可能还没有阅读电子邮件.项目经理事先应该采取哪—项不同做法?
A、Ensured that the communication cycle was complete d,and asked the customer to confirm receipt of the information确保已完成沟通循环,并要求客户确认已收到信息
B、Sent a follow-up email to determine if the customer re ad the first email,and obtained a read confirmation发送一封跟进电子邮件已确定客户是否阅读了第一封电子邮件,并获得已阅读确认
C、Called,rather than emailed,the customer with all details,and asked them to send a confirmation给客户打电话(而不是通过电子邮件)告诉客户所有详细信息,并要求他们发送确认信
D、Developed the communications management plan制定沟通管理计划
7、根据项目计划,项目的状态如下∶按每小时28美元的劳动费率,工作1000小时,计划花费28000美元。监控成本时,项目经理确定成本绩效指数为0.8。项目的实际成本为40000美元。项目的进度偏差是多少?()
A、-12000元
B、4000美元
C、5600美元
D、12000美元
8、一个项目可交付成果延期并错过了截止日期,团队领导为这些问题责备初级团队成员。项目经理应该怎么做?
A、与该团队领导召开一对一的会议
B、执行风险评估
C、与初级团队成员协商进度计划
D、与同事讨论,识别根本原因
9、The asphalt highway project that the project manager is managing is 50%complete.The PM planned on having 4,000 square yards of asphalt placed by now,but in actuality.They've finished placing 8,000 square yards.The estimated cost forth is work was$1 per square yard.The actual cost for this work is$8,000.
What does this tell the project manager?
项目经理管理的沥青公路项目已完工50%。项目经理原本计划到现在为止铺4000平方码的沥青。而实际上他们已经铺完了8000平方码。这项工作的估算成本为1美元/平方码,实际花费8000美元。这告诉项目经理什么信息?()
A、EV is 2.
B、SPI is 2.
C、SPI is 0.50.
D、SV is 0.50
10、敏捷团队完成了产品开发阶段,并核实所有测试均已通过,但客户报告对质量和性能不满意。若要避免这种情况,敏捷项目团队应该在产品发布之前做什么?
A.召开一次回顾会议,核实项目可交付成果
B.执行对所有需求的评审
C.获得项目发起人的批准
D.在计划的演示中,收集项目干系人反馈
(241028)答案
1、D
2、B
3、B
4、B
5、D