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6、由于最近发生的公交车安全事故,你所在的公交车公司决定开展一次安全大检查,了解所存在的各种安全隐患。你和你的团队已经完成了对公交车的现场检查,也完成了对相关人员的大规模调查。现在你们应该使用以下哪个工具对安全事故进行潜在原因分析?()
A、控制图
B、影响图
C、因果图
D、流程图
7、团队评价绩效指标不包括:
A、个人技能的提升
B、团队能力的提升
C、团队成员离职率降低
D、客户满意度的提高
8、Due to a lack of stakeholder support.a project manager with an approval project and budget is unable to certain resources.What should the project manager do?
由于缺乏相关方的支持虽然项目和预算均已获得批准,但项目经理无法获得资源。项目经理应该做什么?
A、Escalate the issue to upper management.将问题升级上报给上级管理层。
B、Perform a stakeholder analysis,and hold a kick-off meeting to engage stakeholders.执行相关方分析,并举行开工会议,让相关方参与其中。
C、Demand better stakeholder support at the next status meeting.在下一次项目状态会议上要求相关方提供更好的支持。
D、Add the issue and the mitigation plan to the risk log,and notify the sponsor.Escalate the issue to upper management.将问题和减轻计划添加到风险日志中,并通知发起人。
9、You have taken over a project from another manager who left the firm.This is a functional organization and the different units are often rather hostile to each other.The project is a large one involving activities that the organization has never d one before.You find that the project has what appears to be adequate documentation,including an agreed-to project chart er,project management plan,WBS,etc,The project is on schedule and within budget.However,the atmosphere in meetings with the project members often seems tense,and offhand comments made by participant seem to indicate a high level of dissatisfaction with the project.You review all of the major project documents with the key stakeholders and get agreement that they are still accurate,but this does not seem to solve the problem.What is the MOST likely explanation for this situation?()
由于另外一位项目经理离职,你接手了他的项目。你所在的公司是一个职能型的组织,不同部门之间互相充满敌意。你负责的这个项目是一个大型的项目,项目活动均是公司之前没有接触过的。你发现项目文件还是比较齐全,包括项目章程、项目管理计划和工作分解结构等等。项目进度和预算均在计划内。然而,团队会议上的气氛总是很紧张,与会者即兴的发言充分表明他们对项目非常不满。你和主要相关方评估了所有的主要项目文件,大家一致认为这些文件都还是很准确的,但这种举措似乎没有解决实际问题。出现此种问题的最佳原因应该为∶()
A、There are personality conflicts among the project tea m members that you need to uncover and resolve.团队成员之间存在个性冲突,需要你来发现并给予解决。
B、The project does not have an effective sponsor and thus is not viewed as a high priority.此项目没有一个有效的发起人,所以没有较高的优先级。
C、Stakeholders have very different expectations about w hat the project is supposed to accomplish.相关方对项目的完成结果存在不同的期望。
D、The organizational structure and dynamics prevent people from working together effectively.公司的组织结构及动因防碍了团队成员之间有效的协作。
10、在项目计划阶段,有8个项目相关方被识别;项目执行过程中,又发现原来遗漏掉的2个重要相关方。此时,项目潜在的沟通渠道增加了多少?
A、28
B、17
C、16
D、45
(241125)答案
1、D
2、A
3、C
4、C
5、C